Privacy Policy

Date of last update: October 13, 2026

Solve Skin operates this store and website, including all related information, content, features, tools, products and services, with the goal of providing you, the customer, with a unique and carefully personalized shopping experience (“Services”). Solve Skin is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the mechanisms for collecting, using and disclosing your information as described therein.

Personal information we collect or process

When we use the term “personal information,” we are referring to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or from which identifying data has been removed so that it cannot reasonably identify or be associated with you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, based on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details Include your name, address, billing address, shipping address, telephone number, and email address.
  • financial information, Including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
  • account information, Including your username, password, security questions, preferences, and settings.
  • transaction information, Including items you view, put in your cart, add to your wish list, purchase, return, exchange or cancel, and your past transactions.
  • Correspondence with us, Including information you include in your communication with us, for example, when you submit an inquiry to customer support.
  • device information, Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • usage information, Including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal information

We may collect personal information from the following sources:

  • directly from you, Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • automatically through the Services, Including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers, Including when we use them to enable certain technologies and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Provide, customize and improve the Services. We use your personal information to provide services to you, including to fulfill the terms of our contract with you, process your payments, fulfill your orders, remember your preferences and items that are of interest to you, send you notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange for shipping, facilitate any returns and exchanges, enable you to post reviews, and create a personalized shopping experience for you, such as recommending related products. With your purchases. This may include using your personal information to better personalize and improve the Services.
  • Marketing and advertising. We use your Personal Information for marketing and promotional purposes, such as to send you marketing, advertising and promotional messages via email, text message, or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your basket and any other activity on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding potentially fraudulent, illegal, unsafe or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register for an account, you are responsible for maintaining the security of your account login information. We strongly recommend that you do not share your username, password or other access details with anyone else.
  • Communicate with you. We use your personal information to provide you with customer support, to effectively address your requests, to provide services to you efficiently, and to maintain our business relationship.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery claims, potential or actual litigation, or other legal dispute proceedings, and to enforce our terms or policies or investigate potential violations thereof.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for lawful purposes subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and other third parties that perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide marketing and advertising services to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you to deliver targeted advertising and marketing based on your online activity with different merchants and websites.
  • When you direct, request, or otherwise consent to us disclosing certain information to third parties, such as shipping products to you or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our group of companies.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, the rights of our users, or the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services to you. Information you submit to the Services will be transferred to and shared with Shopify, as well as third parties who may be located in countries other than where you reside, in order to provide and improve the Services to you. Additionally, to help protect, grow and improve our business, we use certain enhanced Shopify features that combine data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify's use of your personal information and any rights you may have, you can visit Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information via Shopify privacy portal link.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on such sites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without restrictions on our or a third party's use. Our inclusion of such links does not in itself imply any endorsement of the content on those platforms or their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly or knowingly collect any Personal Information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we are “sharing” or “selling” (as those terms are defined in applicable law) personal information of individuals under the age of 16.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you transmit to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide you with services, comply with legal obligations, resolve disputes, or enforce contracts and other applicable policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, and may only apply in certain circumstances, and in certain cases, we may deny your request as permitted by law.

  • Right of access/view. You may have the right to request access to personal information we hold about you.
  • Right to delete. You may have the right to request that we delete personal information we hold about you.
  • Right to correction. You may have the right to request that inaccurate personal information we hold about you be corrected.
  • The right to transfer. You may have the right to obtain a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances and with certain exceptions.
  • Manage communication preferences. We may send you promotional emails, which you can opt out of receiving at any time by using the unsubscribe option displayed in the emails we send to you. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or purchase orders you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details set out below. To learn more about how Shopify uses your personal information and any rights you may have, including rights regarding data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not treat you with discrimination as a result of your exercise of any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. Subject to applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will ask the agent to provide evidence that you have authorized the agent to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details set out below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or lodging your complaint with your local data protection authority.

International transfers

Please note that we may transfer, store and process your personal information outside the country where you live.

If we transfer your personal information outside the EEA or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the data is being transferred to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this Website, update the “Last Updated” date, and provide notice as required by applicable law.

Communication

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +971 528 117364, email us at Support@solveskincare.ae, or contact us at Solve Skin Care Cosmetics, Abu Dhabi, Abu Dhabi AZ, United Arab Emirates.