Return Policy

Cosmetics Return and Exchange Policy - Solve Skin Care Cosmetics

Once you purchase the product, it is considered to have been approved by you, and therefore the amounts paid or to be paid for your purchase of Solve Skin Care products cannot be refunded in any way, regardless of the payment method with which the purchase was made, preserving the buyer’s right to replace the purchased product/products in the event that they are found to be damaged or lacking.

Therefore please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you receive the wrong item, so that we can assess and correct the problem.

 

To be eligible for an exchange, the item must be in the same condition you received it, unused or used, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

 

1. No return and exchange policy:

  • It is not possible to return or exchange: Due to the nature of cosmetics and to preserve the health and cleanliness of our customers, any cosmetics cannot be returned or exchanged after purchasing them..

Products that are not returnable or exchangeable: All cosmetics that have been opened or used cannot be returned or exchanged. This includes all products purchased through our store.

 

2. Switch policy:

  • Switch period: The product can only be exchanged within [7] days from the date of receipt of the order.

·        Product status: The product must be in its original condition, unopened and unused, and must be in its original packaging. The exchanged product must be in the same condition you received it, with tags, and in its original packaging.

·        Proof of purchase: The purchase receipt or order number must be presented when submitting an exchange request.

·        Non-interchangeable products: Products that have been opened or used, including cosmetics, cannot be exchanged for health and hygiene reasons.

·        Fees: The customer may bear shipping fees for replaced products, depending on the approved shipping policy.

 

3. How to submit a switch request:

  1. Contact customer service: Contact our customer service team via [phone number/email] to submit your exchange request.
  2. Fill out a form: You may need to fill out an exchange form, which you can obtain from our website or through customer service.
  3. Return the product: Return the product to the address that we will provide to you after approval of your request.

 

4. Refund Policy:

  • Refund Policy: Since cosmetics are non-returnable, no refunds are issued on products purchased.
  • Alternatives: If there is a defect in the product or an error in the order, it will be dealt with according to the exchange policy described above, knowing that cash refunds are not available..

 

5. How to deal with problems:

  1. Contact customer service: If you have any inquiries or issues regarding the products, please contact our customer service team via [phone number/email] within [7] days from the date of receipt of the order..
  2. Submitting documents: You may be asked to provide proof of purchase and photos of the product if there is a defect or error with the order.