Shipping policy

Shipping and customs policy 

  • We seek - we - Solve Skin  We aim to continue to incur the lowest possible delivery costs and reserve the right to amend our prices from time to time. 

  • Delivery will be paid according to the company's estimates to the Gulf Cooperation Council countries. Otherwise, you will pay a fee for delivery; This is according to the shipping price; Please make sure you give us all complete and correct shipping addresses. 

  • You won't bear it Solve Skin Liability in relation to orders lost due to the customer giving us incorrect data. If you enter the wrong address; We  Silky Cosmetics are under no obligation to resend the order at our expense to the correct address. If you fail to give us a correct address after 14 days; We will cancel your order.

 

  • Each order will ship separately and will not be combined with other orders.
  • You will not guarantee Solve Skin Delivery times; But we will do everything in our power through our means to send the products to you on the specified dates. Our door-to-door delivery service is handled through many professional delivery companies that deliver your shipment directly. In this service, you provide a tracking number that will allow you to track your shipment during the entire route. 
  • Customs and import regulations vary greatly between countries. Unfortunately; It is impossible for us to know all the regulations related to each country. It will be your responsibility to ensure that any goods you order are not blocked/banned in your country of delivery.
  • Don't bear it Solve Skin Any liability in respect of the refund/replacement of any goods or any costs related thereto or arising from the importation or confiscation of any goods by your country's customs office or other governmental body. Likewise; Any customs or import taxes payable on your order are not our responsibility and are beyond our control. If the order is returned to us through your country's import authorities so that it can be resold; We will refund the value of your order to you, less any postage costs incurred. We will not return shipped goods that were needed or confiscated by your country's customs if they contain prohibited products. We will not bear any responsibility in relation to any lost goods if they are transported outside the GCC.